Brand New Service manages after-sales services for their clients in the area of repair and logistics. As part of their services, they handle the order process for (online) retailers, which involves product delivery and support.
Yarado streamlined Brand New Service's order process by automating laborious manual copy-pasting, and automatically validating order information upfront to prevent any mistakes.
To process each incoming order, several manual tasks had to be executed. These related to extracting information from order emails (e.g. zip code and product type), which then had to be entered into the Brand New Service order management system for the logistics department to work on. Working overtime and under time pressure, employees often unintentionally skipped a vital validation step: checking if the zip codes provided by the customers were correct. In fact, it turned out that products returned to sender due to customers providing incorrect zip codes accounted for one-third of the total operating costs.
Before automating their process with Yarado, employees were too busy with extracting information manually and had no time left to check the information itself was correct.
Yarado automated the time-consuming, tedious order process – which not only freed up time for employees but also saved them a considerable amount of cost related to product returns by ensuring that each zip code is valid. This drastically increased efficiency and further allowed Brand New Service to automatically produce reporting into order processing.