CROP offers a full range of financial services, one of which is filing tax returns on behalf of their accounting partners. Using their knowledge and expertise in the area of tax consulting, CROP advisors optimise tax expenditures. This means that each year during the first quarter, the company bears the administrative burden of processing tax returns – it’s a period that represents the peak in their workload. Yarado enabled CROP to win back a significant amount of time spent on filing thousands of tax returns and provide a better service to their clients, while ensuring an error-free process.
saved by removing the need for 2,000 hours of manual work
faster over time, reducing processing time from 7 to 3 days
accuracy with no human involvement in the process
Automated order process
Saved time and resources
Increased customer satisfaction
Error-free tax returns
Each year during Q1, CROP completes thousands of tax returns. It takes around 20 minutes of manual labour to process each return, creating an enormous amount of repetitive work for overqualified consultants. Due to the repetitive nature of the work, as well as time pressure, errors often creep in. At the same time, CROP aims to better serve their partners by submitting tax returns earlier, but without compromising the quality of work – putting even more strain on the consultants.
Before, CROP tax consultants had to check, upload and send out tax returns manually, spending their time on tedious, frustrating and lower value work.
With Yara on board, the tax return process has been completely automated – from spotting outstanding documents to sending the tax return by email. First of all, this has saved CROP plenty of time and prevented human errors. Secondly, consultants can now focus on high-value work, spending more time on customer engagement. If workload suddenly increases, more software robots can be deployed on demand. Furthermore, Yara also enables new reporting capabilities to check progress and exceptions, among others.