Bluecube is a Managed Service Provider (MSP) that implements various cloud solutions for their clients, such as Microsoft Azure and Amazon Web Services. Deploying cloud systems means that new user accounts (sometimes hundreds of them) need to be created for the customer’s employees. Yarado enabled Bluecube to create user accounts automatically across different cloud solutions and for different services, such as Outlook and Teams, saving hours in manual and repetitive work.
minutes saved on average per onboarding
accurate user accounts
Digital robot colleague, Yara, takes on the onboarding of new users
Enormous boost for productivity as employees are freed towards more value-driven tasks
Ability to better serve
Happier clients due to faster time to deployment and consistently accurate user accounts
Amidst the shortage of personnel, Bluecube aims to increase their service levels for (larger) clients by taking away the management of time-consuming, secondary processes from their staff, such as user onboarding. It involves execution work within and across portals, ranging from account creation in, e.g., Microsoft O365, to signature generation in, e.g., Exclaimer. Consequently, the workload becomes unbearable, often resulting in diminished employee focus and an increased rate of errors and typos. Bluecube needed to manage this process better to continue to offer the best possible customer service and to preserve their reputation.
Before working with Yarado, Bluecube experienced a massive workload related to user onboarding. The process looked similar to the following:
By implementing robotic process automation, Bluecube has used the opportunity to review their onboarding process and standardise it in a way that works most efficiently for their clients and our robot Yara. With Yara as their new digital colleague, they have saved time and energy, which is now used across their core business and in supporting their clients, especially those who generate the biggest portion of the revenue. While before employees could not always perform user onboarding on time, with the Yarado robot available 24/7, customers are now served better and faster, and the overall throughput time increased drastically. Bluecube is currently looking to train Yara to pick up even more steps in the onboarding process.